FAQ

Find answers to our most frequently asked questions.

What products do you sell?

We specialize in premium gaming and desk setup accessories, including:

  • RGB Gaming Mouse Pads
  • Mechanical Gaming Keyboards
  • Magnetic Charging RGB Headphone Stands
  • Monitor Light Bars with RGB Ambient Lighting
  • Desk Cable Management Kits
  • Gaming Desk Organizers

Our products are designed to enhance both your gaming experience and workspace.

Do you ship across Pakistan?

Yes! We deliver to all major cities and regions across Pakistan.

Domestic Shipping Fee: PKR 1,393 per order.

Do you offer international shipping?

Yes, we ship to customers worldwide.

International Shipping Fee: USD 9.99 per order.

Delivery times vary depending on your destination country.

How long does shipping take?

Pakistan: 3–7 business days

International: 7–21 business days

Delivery times may vary due to courier services, customs processing, holidays, or weather conditions.

How can I track my order?

Once your order is shipped, you'll receive a confirmation email with tracking details (where available), allowing you to monitor your shipment.

What payment methods do you accept?

We accept secure payment methods available during checkout. Available payment options may vary depending on your country or region.

Can I cancel or change my order?

If your order has not yet been processed or shipped, please contact us as soon as possible. We'll do our best to accommodate your request.

Once an order has been shipped, changes or cancellations may no longer be possible.

What if I receive a damaged or defective product?

If your item arrives damaged or defective, please contact us within 48 hours of receiving your order.

Include:

  • Your order number
  • Photos of the damaged product
  • A brief description of the issue
  • We'll work with you to resolve the problem as quickly as possible.

Do your products come with a warranty?

Warranty coverage depends on the specific product. Please refer to the product description for warranty information or contact our support team for assistance.

Can I return my order?

If you're not satisfied with your purchase, please contact us within the eligible return period. Returned items must be unused, in their original packaging, and meet our return policy requirements.

Are customs duties included in international shipping?

No. International customers are responsible for any customs duties, taxes, or import fees required by their country's customs authorities.

How can I contact customer support?

If you have any questions about your order or our products, we're here to help.

Contact us through our website's Contact Us page or by using the email address provided on our store.

We aim to respond to all inquiries within 24–48 business hours.

Still Have Questions?

If you couldn't find the answer you were looking for, please don't hesitate to contact our customer support team. We'll be happy to assist you.